收缩
Service mode
Position > Home > IT server > Service mode

                                           Service mode

    We take to active service to eliminate the problems, and will be given priority to minimize failure rate, failure of response is complementary form a combination of two kinds of service to provide customers with comprehensive technical support services, details are as follows:

    Active service

    Regular visit: every month the system to the customer conduct a comprehensive  inspection, and submit relevant documents.

    Data analysis: after completion of the inspection, the senior engineer according to the testing feedback information for data analysis, troubleshooting, and submit relevant documents. System assessment services: according to the needs of customers, for the performance of the system and safety testing and evalsuation, the submission system assessment and retrofit scheme, provide objective basis for the planning system.

    Emergency services: the highest can provide 7 * 24 * 4 (i.e., 7 days a week, 24 hours a day for four hours to the scene. Telephones technical support: solve the system by telephones is in use process encountered technical problems.

    Remote maintenance: the phones cannot be resolved, with remote access, remote access to equipment and system maintenance.

    On-site technical service: telephones and remote access is invalid, provide on-site technical support service.

    Site visit technical services: on-site service, except for fault repair, visit to the whole system, troubleshooting, and submit the proposal.

    Consulting and training

    Informal regarding the customers care about technical problems, technical exchanges, and the system construction (free) provide the construction plan.

    Regularly or irregularly targeted training, through training to improve maintenance personnel practical ability of system maintenance.

序号

服务类别

服务标准

说明

备注

1

主动巡检

每季度一次/每月一次

二选一

现场

2

应急服务

7*24*4/5*9*4响应

二选一

现场

3

远程技术支持

按用户要求

必选

远程

4

电话技术支持

按用户要求

必选

远程

5

硬件保修服务

配件的提供及现场更换

可选

现场

6

备机服务

在设备故障无法短期修复时,提供临时备机保证应用的不停

可选

备件库

7

系统优化服务

按用户要求

必选

现场

8

系统的应用服务

按用户要求

必选

现场

9

技术培训与交流

按客户要求提供

可选

现场/异地

Copyright © Shenyang Hichief Information Technology Co.,LTD    Power by:web024.cn
Add:No.55 Sanhao Street,Heping District,Shenyang Room1515.Information Industry Building  
Tel:024-23988877  Fax:024-23988788